All your questions here

General Questions

• How can I contact you?
  • You can contact us by email at the email address
  • via the contact form on our website.
• Where are you located?
  • Our online store is based in Florida. We do not have a physical store.
• How can I subscribe to your newsletter?
  • You can subscribe to our newsletter by entering your email address in the field provided at the bottom of our site.   
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Orders

• How to place an order?
  • Browse our products, add the desired items to your cart, then follow the steps in the ordering process.
• Can I change or cancel my order?
  • If your order has not yet been shipped, we can change or cancel it. Please contact us as soon as possible.
• What payment methods do you accept?
  • We accept payments by credit card (Visa, Mastercard, etc.), PayPal
• Is my order secure?
  • Yes, we use security protocols to protect your personal and banking information.

Delivery

• What are the delivery times and costs?
  • Delivery times and costs vary depending on your delivery address and the delivery method chosen. You will find this information during the ordering process.
• Do you ship internationally?
  • Yes, we ship worldwide.
• How can I track my order?
  • Once your order has shipped, you will receive an email with a tracking number.

Returns and Refunds

• What is your return policy?
  • You can return items within 14 days of receipt, provided they are in their original condition. Please see our Returns and Refunds page for more details.
  • Please note that products such as Grooming soap, shampoo, lotion and others in this category cannot be returned or exchanged.
• How to make a return?
  • Please contact us for a return number and return instructions.
• When will I receive my refund?
  • Refunds are generally processed within 15 days of receiving your return.

Products

• Are the products guaranteed?
  • Yes, our products are covered by a [duration] warranty.
• How to maintain the products?
  • Care instructions are included with each product. You can also find them on our website.
• What to do if a product is out of stock?
  • You can sign up for restock alerts on the product page.

Customer accounts

• How to create a customer account?
  • You can create an account when you place your first order or by clicking on “My Account” at the top of our site.
• What are the benefits of a customer account?
  • A customer account allows you to track your orders, save your delivery addresses and receive exclusive offers.
• I forgot my password. How do I recover it?
  • You can reset your password by clicking “Forgot Password” on the login page.

Any more questions?

If you still have any questions, you can contact us by email at support@edendogs.com. Your satisfaction is 100% guaranteed!